Leadership– It’s Snow Joke
Colin Matthews, chief executive of BAA, has today decided to forgo some of his annual bonus – in recognition of the problems experienced by travellers trying to use snow-bound Heathrow airport. As...
View ArticleThe King’s Speech: Inspiration for Management Training
Anyone seeking inspiration in their management training should watch “The King’s Speech”. A delightful story, wonderfully acted and sensitively directed. Much of the underlying messages run parallel...
View ArticleMilitary Management Training: a lesson in how not to…
Clearly the streamlining and cuts across the public sector and ways of achieving them are being integrated into Management Training for Majors and other managers in the back office HR department. To...
View ArticleE-Learning vs classroom training: Horses for courses or can the twain meet?
Back in the day, I remember being in a couple of classroom training sessions and recall being engaged, hanging on the trainers’ every word and inspired to push the boundaries on these two differing...
View ArticleEmail Etiquette – 8 Tips To Keep Your Customers And Staff Happy!
Do you have email etiquette guidelines for yourself? I like to think that I am pretty good when it comes to matters concerning customer service , colleague care or email etiquette for that matter. But...
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